Australia Number Porting

Here you will find a detailed list of requirements for Australia number portability. See Telnyx guidance and requirements.

Port your Australian phone numbers to Telnyx. This guide covers requirements, timelines, and the porting process for local, national, toll-free, and mobile numbers in Australia.

Portable Number Types


Number Type	Portable	Port Category
Local Numbers	✅ Yes	CAT A or CAT C
National Numbers	✅ Yes	CAT A or CAT C
Toll-Free (1800)	✅ Yes	CAT Special
Mobile (+614)	✅ Yes	Mobile

Expected Timeframes

These are typical processing times from submission to FOC (Firm Order Commitment). Actual times may vary based on the losing carrier and request complexity.


Port Type	Expected Timeframe
CAT A (Simple)	3–6 business days
CAT C (Complex)	5+ weeks
CAT Special (Toll-Free)	3–6 business days
Mobile	1–5 business days

Note: These timeframes are estimates and may be less, or be extended depending on the order complexity / losing carrier / rejections

Understanding Port Categories

CAT A (Simple Port)

Use CAT A for straightforward ports:

Single telephone numbers
"Home phone" style numbers
No complex services attached to the line

CAT C (Complex Port)

You must select CAT C if any of the following apply:

ISDN lines
Hunt groups
PBX services
Bundled service packages
Multiple numbers on a single service

Important: Complex services associated with the number(s) will be canceled during the porting process.

CAT Special

Required for:

Toll-free numbers (1800)
Shared cost numbers

Document Requirements

Local / National / Toll-Free Numbers


Document	Details
LOA	Letter of Authorization with local Australian address
ABN	Australian Business Number (for business accounts)
Latest Invoice	From current carrier, dated within the last 30 days

Mobile Numbers

Mobile ports require additional verification:


Document	Details
LOA	With local Australian address
Latest Invoice	From current service provider
Service Type	Specify Prepaid or Postpaid
Identity Documents	2 forms of Australian Government-issued ID (see list below)

For prepaid services, also provide:

End-User's full name
Date of Birth
Account number

Accepted Identity Documents (2 required)

State or Territory Driver's License
Australian Passport
Australian Citizenship Certificate
Proof-of-Age card
Australian Birth Certificate
Foreign military ID card
Current foreign passport with valid entry stamp or visa
Australian Government-issued Photo ID card
Trade/work/business license

Mobile Verification Requirement

Before submitting an Australian mobile port, you must complete a verification step:

During the port request, you'll reach a "Mobile Verification" step
A unique code is sent to each phone number (via SMS or call)
Enter each code to verify ownership of the numbers
All numbers must be verified before the port can proceed

Note: If you cannot verify all numbers, the port will remain in draft status.

Download LOA

📄 Download the Australia Letter of Authorization

Before Completing the LOA

Save in PDF format (non-editable)
Fill in all required fields completely
Ensure information matches your current carrier's records exactly
Address must be a local Australian address (for emergency services)

Common Rejection Reasons


Reason	How to Resolve
Company information mismatch	Verify exact company name and details with your current carrier before submitting
Complex services not declared	Check for hunt groups, ISDN, or bundled services — select CAT C if any exist
Associated numbers	Ask current carrier to disassociate linked numbers, or port all associated numbers together
Disconnected number	Ensure all numbers are still in-service — do not cancel with current carrier before port completes

Changing Your FOC Date

Once your port request reaches FOC confirmed status:

Date changes require at least 48 business hours notice before the scheduled FOC
Contact Telnyx porting support to request a change

Need Help?

For questions about Australian number porting, contact porting@telnyx.com.

Porting Hours

Standard time 8 AM to 12 PM Local